You have reached the John Houston Custom Homes Warranty Request form. Please take a moment and complete the following requests. All warranty request responses will follow the below guideline.
Emergency Response: If you are experiencing an immediate “Emergency Warranty Item” please refer to the contact information provided in your homeowner orientation manual or you may contact us at 866-215-8450. A warranty representative will respond back within 30 minutes.
Examples: Uncontrolled Water Leak, No A/C, No Electricity, Stoppage of Sewer
Non-Emergency Response: If your warranty request is received Monday – Friday before 3pm, a Warranty Representative will contact you by end of day. If your request comes in after 3pm Monday - Sunday, a Warranty Representative will contact you by 12pm the next business day.
Please provide access to your home within 3 business days of your initial warranty request. Unavailability may result in closing of the warranty request.
Warranty Support Team
Detail in the space below the nature of the item(s) requiring attention. Please try to list ONE item per line (if possible).