It was obvious the JH Team was committed to safeguarding our project as it transitioned into a quality home for our family.
My wife and I spent months exploring opportunities with building our next home for our family. It was crucial that we identify a proven, trusted and community focused builder that would commit to a cooperative partnership with us. After much research it became obvious the values of John Houston Homes and its employees could only facilitate a culture for excellence. Our assumptions became a reality, as we met our sales team. The entire process could have easily been overwhelming and stressful for us. However, our experience was just the opposite. We were met with consistent, sincere and professional customer service. It was obvious the JH Team was committed to safeguarding our project as it transitioned into a quality home for our family.
During the actual construction phase, our builder was easily accessible to answer questions and explain every phase of building our home. The process was organized, and the time frame remained consistent with the original predictions. There was no question the builder was committed to providing a quality built home. He held himself and the contractors accountable to ensure Laura and I were happy with the final results. Now that we are in our home, our connection and relationship has not stopped with the John Houston family. The neighborly customer service continues to this day. That says a lot about the employees that display the values and culture of the company. They are heartfelt.
As a family we want to thank the John Houston family for welcoming us into your family. Our partnership has proven to be a great success.
- The Thompson Story