Emergency Response: If you are experiencing an immediate “Emergency Warranty Item” please refer to the contact information provided in your Homeowner Orientation Manual or you may contact us at 866-215-8450. A warranty representative will respond back within 30 minutes.
Welcome to the John Houston Custom Homes Warranty Request page where we are committed to deliver a quick and easy warranty experience for all homeowners. We proudly partner with Hyphen Solutions to provide our homeowners with a Warranty Portal that streamlines the process. To submit a Warranty Request, login to the Homeowner Portal below. To request access to the portal, please complete the "Request Access to Homeowner Portal" form below.
Non-Emergency Response: If your warranty request is received Monday – Friday before 3:00 p.m., a Warranty Representative will contact you by the end of day. If your request comes in after 3:00 p.m. Monday - Sunday, a Warranty Representative will contact you by 12:00 p.m. the next business day.
Home Access: Please provide access to your home within 3 business days of your initial warranty request. Unavailability may result in closing of the warranty request.
Warranty Support Team