Warranty Request

Welcome to the John Houston Custom Homes Warranty Request page. Please take a moment and complete the Warranty Request Form below and a Warranty Representative will contact you.  All warranty request responses will follow the below guideline.

Emergency Response: If you are experiencing an immediate “Emergency Warranty Item” please refer to the contact information provided in your Homeowner Orientation Manual or you may contact us at 866-215-8450. A warranty representative will respond back within 30 minutes. 
Examples: Uncontrolled Water Leak, No A/C, No Electricity, Stoppage of Sewer


Non-Emergency Response: If your warranty request is received Monday – Friday before 3:00 p.m., a Warranty Representative will contact you by the end of day. If your request comes in after 3:00 p.m. Monday - Sunday, a Warranty Representative will contact you by 12:00 p.m. the next business day. 


Please provide access to your home within 3 business days of your initial warranty request. Unavailability may result in closing of the warranty request.


Thank you, 
Warranty Support Team


Warranty Request Form

Detail in the space below the nature of the item(s) requiring attention. Please try to list ONE item per line (if possible).